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Tuesday June 24, 1997
The existance of a site like this is proof of the low level of consumer confidence and satisfaction with the manner in which the insurance industry handles claims. We all need insurance; indeed in many instances it is mandatory in order to partcipate, eg. car insurance.
When will the insurance industry as a whole, start to accept the fact that the low opinion consumers have of their industry is based upon the consumer experience?
Has someone who actually works in the insurance business ever experienced the frustration and disillusion of making an insurance claim? There is a high degree of self regulation within the insurance but very little commitment to consumer satisfaction. Perhaps there is a fear of change on the part of insurance company employees and management.
As for ajusters. What is the job of an adjustor? Who does the adjustor work for? If you have ever had to deal with an adjustor didn't you feel a conflict of interest on the adjustor's part? What do you do with a less than satisfactory offer to settle?
I had a claim for which I was not satisfied with the workmanship. I refused to sign a waiver and assumed that I would then hear from the adjustor. Not so! Never another word!
Did the insurance company pay the contractor for all of the work, that I the insured, the client, refused to accept as satisfactory? I will never know. Time is of the essence for insurance disputes; but what does this mean? Delay and the associated costs and stress of trying to resolve your own affairs!
S.T.Owen
stowen@globalserve.net
Toronto, Ontario, Canada
Help others to make an informed decision
.....If you are interested in sharing your claims experience with others take the time to add your story concerning an insurance company, adjuster or contractor to our Speakers' Corner or Consumer Survey. In the past this individual experience has been unavailable with a few exceptions, other than as part of a statistic on consumer satisfaction. Become more than a statistic by sharing your experience with others.
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