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Monday July 21, 1997
In 1988 we suffered a total constructive loss of our home due to fire. I had at one time worked for an insurance company and was familiar with the contract.
Our greatest horror turned out to be the restoration company sent in to help. Canadian Fire Restortation of Burlington, ON, Canada. Their dishonesty was overwhelming.
About six months into the claim we realized many discrepancies on the contents salvaged - as a great deal had survived undamaged. We were prevented access to our contents and eventually had to buy an outbuilding so we could recover the contents and evaluate the extent of the loss ourselves.
After video taping unpacking of all returned items it was apparent that several thousand dollars of items were missing and we had to report this loss to the police. Afterwards, we learned from other people working in the insurance industry that this restoration company had a known reputation for theft from other insurance claimants.
Janice Downton, Software Development
visoft@worldchat.com
Hamilton, ON, Canada
Brefni's Response
Thanks for taking the time to share your experience. I know how painful it can be going over a bad experience.
We also reported our experience to the police. They advised us to try and work matters out with Commercial Union and get back to them if we didn't get satisfaction. It is something we are likely to have to do. If you would like to share the name of the insurance company that used this company the CUCF consumer survey is now up and running. By sharing your experience you are helping others avoid the same pitfalls.
Help others to make an informed decision
.....If you are interested in sharing your claims experience with others take the time to add your story concerning an insurance company, adjuster or contractor to our Speakers' Corner or Consumer Survey. In the past this individual experience has been unavailable with a few exceptions, other than as part of a statistic on consumer satisfaction. Become more than a statistic by sharing your experience with others.
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