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Extracts from a letter regarding
shoddy repairs by a Commercial Union / General Accident ( CGNU Group ) contractor
that posed a threat to life and health
There was no response from Commercial Union / General Accident ( CGNU Group )
to this letter.Without Prejudice
B.Shuttleworth
183 Montclair Ave
Toronto
May 22nd, 1996
Mr. Pilkington
R.P.Insurance Adjusters Inc. (Lindsey Morden Group Inc.)
200 Consumers Rd.
Suite 608
Toronto, Ontario
M6J 4R4
Dear Mr. Pilkington,
I understand that you have had a number of discussions with my wife, Selwyn Owen and Al Gardner regarding our grave concerns at the pace and quality of the work being performed by Alex Taylor Contracting.
......
As you are aware, following the fire in our home my wife and I received an order from the Department of Buildings and Inspections ordering us to submit application and obtain a building permit to repair the load bearing structures of our home, such as the floor joists, supporting pillars, and wall studs that had been damaged by the fire. During my visit to my home I noted that repairs and replacement of the supporting pillars ordered and approved by the Department of Buildings and Inspections had still not been completed. The next day I received a letter from Al Gardiner in which he informs us that Commercial Union has refused to honour their guarantee to pay the cost of these repairs and replacement.
/4
This apparently accepted industry practice of minimising the estimate of damage under the guise of containing the cost of our claim seems to provide readily accepted justification and wide opportunities for amplifying the initial damage which our home sustained in the fire as well as opportunities to bill 2, 3 and 4 times for work which if properly assessed should be done once. The added costs in time, money and emotional turmoil are being born by both Commercial Union and my family with no added benefit to either.
The inequities of such a way of doing things serves to drive families such as mine into the necessity of utilising the services of companies such as National Fire in the desperate hope of protecting their interests.
It is enough that my family has been subjected to one catastrophe. It makes me extremely angry to see us subjected to yet another, as a result of an accepted way of doing things that rewards indifference, incompetence and deceit. What is Commercial Union prepared to do to honour their obligation to my family, protect their own interests and put things right?
Yours truly,
Brefni Shuttleworth
c.c. John Conway
Selwyn Owen
/5
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Commercial Union ( CGNU Group ) Consumers'
Forum
c/o B.Shuttleworth
P.O.Box 235
Postal Station E
772 Dovercourt Rd.
Toronto, Ontario
Canada, M6H 2V0
brefni@cuconsumers.org
copyright © 1997-1999 by Brefni Shuttleworth