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Missouri Department of Insurance Complaint Index
The complaint index measures how many consumer complaints the Missouri Department of Insurance has received in the past three years relative to the amount of business a specific company writes in Missouri. The index is based on all complaints received, whether or not they were valid.
for Accident and Health Insurance Companies 1996
The higher the index number, the worse the complaint ratio. As a rule:
......100 percent means that the department received the normally expected number of complaints about that company.
......99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
.......More than 100 percent shows the department received more than the normally expected number of complaints about that company.
The 1996 MDI Consumer Complaint Guide covers only the highest-volume companies writing insurance in Missouri.
Complaint Index
Accident & Health Insurance
Top 40 Writers*
COMPANY 3 YEAR COMPLAINT INDEX Aetna Life Ins Co 156 American Family Mutual Ins Co 119 American Republic Ins Co 107 Bankers Life and Casualty Co 116 Blue Cross & Blue Shield of KC 34 Blue Cross & Blue Shield of MO 113 Business Mens Assurance (BMA) Co 59 Connecticut General Life Ins Co 63 Continental Assurance Co 14 Continental Casualty Co 83 Equitable Life & Casualty Ins Co 52 Fortis Benefits Ins Co 70 General American Life Ins Co 108 Golden Rule Ins Co 184 Guardian Life Ins Co of America 63 Healthy Alliance Life Insurance Co 24 Humana Ins Co 71 John Alden Life Ins Co 77 Life Ins Co of North America 39 Metropolitan Life Ins Co 201 MO Valley Life and Health Ins Co 272 Mutual of Omaha Ins Co 193 National Union Fire Ins Co of Pittsburgh 0 New York Life Ins Co 48 Physicians Mutual Ins Co 185 Pioneer Life Ins Co of IL 172 Principal Mutual Life Ins Co 47 Prudential Ins Co of America 49 Shelter Life Ins Co 40 State Farm Mutual Auto Ins Co 29 Time Ins Co 173 Travelers Ins Co 213 Trustmark Ins Co 116 United American Ins Co 201 United Health and Life Ins Co 0 United of Omaha Life Ins Co 109 United Wisconsin Life Ins Co 53 Unum Life Ins Co of America 29 Washington National Ins Co 145 * (Does not include HMO data)
Help others to make an informed decision
.....If you are interested in sharing your claims experience with others take the time to add your story concerning an insurance company, adjuster or contractor to our Speakers' Corner or Consumer Survey. In the past this individual experience has been unavailable with a few exceptions, other than as part of a statistic on consumer satisfaction. Become more than a statistic by sharing your experience with others.
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