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Missouri Department of Insurance Complaint Index
The complaint index measures how many consumer complaints the Missouri Department of Insurance has received in the past three years relative to the amount of business a specific company writes in Missouri. The index is based on all complaints received, whether or not they were valid.
Life Insurance Top 40 Writers
Top 40 Writers for 1996
The higher the index number, the worse the complaint ratio. As a rule:
......100 percent means that the department received the normally expected number of complaints about that company.
......99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
.......More than 100 percent shows the department received more than the normally expected number of complaints about that company.
The 1996 MDI Consumer Complaint Guide covers only the highest-volume companies writing insurance in Missouri.
Complaint Index
Life Insurance Top 40 Writers
Top 40 Writers for 1996
Company 3-Year Complaint Index Aid Association for Lutherans 31 AIG Life Insurance Co 5 American Family Life Ins Co 50 American General Life & Accident 586 Business Mens Assurance Co (BMA) 50 Connecticut General Life Ins Co 8 Equitable Life Assurance Society 122 Equitable Variable Life Ins Co 46 Farm Bureau Life Ins Co of MO 73 Farmers New World Life Ins Co 41 Franklin Life Insurance Co 111 General American Life Ins Co 24 Guardian Life Ins Co of America 24 Hartford Life Ins Co 15 Jackson National Life Ins Co 68 John Hancock Mutual Life Ins Co 229 Kansas City Life Insurance Co 145 Manufacturers Life Insurance Co 8 Massachusetts Mutual Life Ins Co 33 Metropolitan Life Insurance Co 109 New England Mutual Life Ins Co 22 New York Life Ins & Annuity Co 21 New York Life Insurance Co 115 Northwestern Mutual Life Ins Co 6 Ozark National Life Ins Co 195 Pacific Mutual Life Ins Co 0 Phoenix Home Life Mutual Ins Co 32 Primerica Life Insurance Co 143 Principal Mutual Life Ins Co 42 Provident Life and Accident Ins 35 Pruco Life Insurance Co 10 Prudential Ins Co of America 198 Reliable Life Insurance Co 461 Security Life of Denver Ins Co 27 Shelter Life Insurance Co 55 State Farm Life Insurance Co 28 Sun Life Assurance Co of Canada 0 Transamerica Occidental Life Ins 39 Travelers Insurance Company 39 United of Omaha Life Ins Co 190
Help others to make an informed decision
.....If you are interested in sharing your claims experience with others take the time to add your story concerning an insurance company, adjuster or contractor to our Speakers' Corner or Consumer Survey. In the past this individual experience has been unavailable with a few exceptions, other than as part of a statistic on consumer satisfaction. Become more than a statistic by sharing your experience with others.
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