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Missouri Department of Insurance Complaint Index
The complaint index measures how many consumer complaints the Missouri Department of Insurance has received in the past three years relative to the amount of business a specific company writes in Missouri. The index is based on all complaints received, whether or not they were valid.
Automobile Insurance Top 40 Writers
Top 40 Writers for 1996
The higher the index number, the worse the complaint ratio. As a rule:
......100 percent means that the department received the normally expected number of complaints about that company.
......99 percent or less indicates the company was the subject of less than the normally expected number of complaints.
.......More than 100 percent shows the department received more than the normally expected number of complaints about that company.
The 1996 MDI Consumer Complaint Guide covers only the highest-volume companies writing insurance in Missouri.
Complaint Index
Automobile Insurance Top 40 Writers 1996
COMPANY 3 YEAR COMPLAINT INDEX Allstate Indemnity Co 81 Allstate Insurance Co 128 Amco Insurance Co 96 American Economy Insurance Co 47 American Family Mutual Ins Co 76 American Motorists Insurance Co 100 American National Property & Casualty Co 153 American Standard Ins Co of WI 84 American States Preferred Ins Co 38 Atlanta Casualty Co 407 Auto Club Inter-Ins Exchange 119 Cameron Mutual Insurance Co 86 Colonial Insurance Co of CA 116 Columbia Mutual Insurance Co 210 Dairyland Insurance Co 165 Farm Bureau Town & Country Ins Co 125 Farmers and Merchants Ins Co 102 Farmers Insurance Company Inc 81 Firemans Fund Ins Co of MO 29 First National Ins Co of America 132 Gateway Insurance Co 240 GEICO General Ins Co 173 Government Employees Ins Co (GEICO) 86 Hartford Underwriters Ins Co 201 IGF Insurance Co 255 Liberty Mutual Fire Ins Co 104 Metropolitan Property & Casualty Ins 206 Mid Century Insurance Co 134 Millers Mutual Insurance Association 201 Progressive Northwestern Ins Co 86 Prudential Property & Casualty Ins 117 Safeco Insurance Co of America 100 Safeco National Insurance Co 86 Shelter Mutual Insurance Co 71 State Auto Property & Casualty Ins Co 95 State Farm Fire and Casualty Co 12 State Farm Mutual Auto Ins Co 69 United Services Auto Association 35 USAA Casualty Insurance Co 75 Windsor Insurance Co 130
Help others to make an informed decision
.....If you are interested in sharing your claims experience with others take the time to add your story concerning an insurance company, adjuster or contractor to our Speakers' Corner or Consumer Survey. In the past this individual experience has been unavailable with a few exceptions, other than as part of a statistic on consumer satisfaction. Become more than a statistic by sharing your experience with others.
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